I requested cancellation of my Cartrack service because I’m selling my car, and only then was I told there’s a cancellation fee — something I was never informed about before

I requested cancellation of my Cartrack service because I’m selling my car, and only then was I told there’s a cancellation fee — something I was never informed about before. When I asked to be contacted in April 2025, I was clearly told this was not a contract but a month-to-month service that could be cancelled anytime. This experience feels misleading and disappointing. As a client, I’m not happy with how this has been handled or the overall service.