I request a tracker installation and I was told it will be installed within 2 to 7 working days

I request a tracker installation and I was told it will be installed within 2 to 7 working days. After 9 working days I contacted Cartrack to enquire what’s with the hold up, shockingly I was told the booking was as never done. I now had to reschedule another one and was given a date 7 days later, I anticipate the same in that date. All they care about is when will I be paying the services fee yet no tracker is being installed on my new vehicle. I regret Cartrack and would not advise anyone to partner with Cartrack