BM
Bongani M

1 reviews | Active since Dec 2023

01 Dec 2023, 20:53

I regret using Cartrack

I regret using Cartrack, they are harassing me,I was having a Ford fiesta that later got involved in an accident and was written off, few months later I bought another Ford fiesta n they told me I had to pay R600. For unit re-installation n R870. For unit replacement since they can't locate the previous fiesta to take out the device n put on the new fiesta. So I paid R1470. For all work agreed on, now they are saying I owe another R600. For re-installation on the previous fiesta which never took place, so they keep sending me messages that my account is in errors, so I called them and they heard my story n promised to correct the misunderstanding but on Monday they took the R600. From my account without my consent which I then reversed n called them and they said they don't know why the debit went through bcuz they sent a mail to accounts department but the money still being debited, last night they took another R421. Which I reversed again n now they blocked me on my app saying I'm owing them

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Replies (1)
Cartrack
Cartrack's reply01 Dec 2023, 21:05
Official
Good day, Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified. Kind regards
 The Cartrack Team