I regret renew my contract'This week they went and debited my account on the 13th

I regret renew my contract'This week they went and debited my account on the 13th. " I dont know on whose whose request because our arrangement is the 26th of each month. I now have charges with my bank for unpaid debit.. My app is not working so is the Car wash service 'it last updated on Monday 'I called them today 5 times and spoke to 3 different department and 5 different agents I am told the device is faulty as they also dont see the last update.This will be the 3rd device in less than 6 months ' they will once again damage my Car while installing then they will tell u about call out fee that time they get ur car working 100% and leave it with funny sounds and radio not working ...I am not happy at all with the service they offer .I pay them monthly on time and never skip a payment 'but they can't give me the service they offer