TM
Thabiso M
1 reviews | Active since Oct 2022
17 Oct 2022, 14:10
I REGRET JOINING CARTRACK AS A CUSTOMER. IT'S NOT EVEN 3 MONTHS BUT YERRRRRR, THESE PEOPLE'S SERVICE (IF THEY EVEN HAVE ONE) IS PATHETIC TO SAY THE LEAST!!!!!!!!!!!!!!
Since joining these guys in August 2022, each time my car goes into sleep mode their systems start calling me in the middle of the night. I raised this since Aug, each time a consultant tells me they have put some notes in the system for it not to call between certain hours. Vut the issue persisted After many follow ups, they sent a senior technician to me last Thursday to fix the issue. He confirmed after the work that whoever installed did not set the power sourcing correctly and that he has fixed that. My phone rang this morning at 03h27 and guess who was calling me. Yep, you guessed right....the useless Cartrack!!!!! I REGRET JOINING THIS COMPANY AS A CUSTOMER!!!!
Helpful (0)
Replies (3)0
Replies (3)
Cartrack's replyOfficial
17 Oct 2022, 14:34Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
The Cartrack Team
Cartrack's reply17 Oct 2022, 14:34
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
The Cartrack Team
TM
Thabiso M's updateReviewer Update
17 Oct 2022, 16:32We'll see.
I've lost faith after many phone calls since August about the same problem
I've lost faith after many phone calls since August about the same problem
TM
Thabiso M's update17 Oct 2022, 16:32
Reviewer Update
We'll see.
I've lost faith after many phone calls since August about the same problem
I've lost faith after many phone calls since August about the same problem
TM
Thabiso M's updateReviewer Update
25 Oct 2022, 09:23Some feedback. I got a call a day after posting this complaint. Another senior technician was allocated to me. He came and spend 2 hours on the car. Ever since he left, I never got bothered by those midnight calls again. The problem seems to be fixed.
Thank you for acting on this.
May I just ask that you train your consultants to take these complaints we raise seriously as we are paying customers.
I say this because, after multiple calls to the call centre and the control room, it took a Hellopeter complaint for my matter to be taken more serious.
But I do thank you for acting on this in the end.
My nights are a lot more peaceful! 🙂
Thank you for acting on this.
May I just ask that you train your consultants to take these complaints we raise seriously as we are paying customers.
I say this because, after multiple calls to the call centre and the control room, it took a Hellopeter complaint for my matter to be taken more serious.
But I do thank you for acting on this in the end.
My nights are a lot more peaceful! 🙂
TM
Thabiso M's update25 Oct 2022, 09:23
Reviewer Update
Some feedback. I got a call a day after posting this complaint. Another senior technician was allocated to me. He came and spend 2 hours on the car. Ever since he left, I never got bothered by those midnight calls again. The problem seems to be fixed.
Thank you for acting on this.
May I just ask that you train your consultants to take these complaints we raise seriously as we are paying customers.
I say this because, after multiple calls to the call centre and the control room, it took a Hellopeter complaint for my matter to be taken more serious.
But I do thank you for acting on this in the end.
My nights are a lot more peaceful! 🙂
Thank you for acting on this.
May I just ask that you train your consultants to take these complaints we raise seriously as we are paying customers.
I say this because, after multiple calls to the call centre and the control room, it took a Hellopeter complaint for my matter to be taken more serious.
But I do thank you for acting on this in the end.
My nights are a lot more peaceful! 🙂