I recently visited Botswana

I recently visited Botswana. I crossed the border 26 May. Once back I realised I have lost my car’s signal. The car was last picked up at the border post of Ramatlabana on 26 May. I phoned Cartrack on Monday, Tuesday, Wednesday and today (15th). I spoke to probably 15 different operators, spent 45 minutes ont he phone and my problem is still not fixed. I have been transferred from operator to operator each one requesting a security check. The operators remained patience, but my problem is not solved. I can not use my carwatch app and the vehicle is not picked up.