I recently joined cartrack

I recently joined cartrack. I need a tracking unit installed in my car before Sunday, 1 December 2024. The scheduling department scheduled a technician to install a device on Thursday, 28 November. Instead of a tracking unit they sent him with a dashcam. He couldn’t get the job card changed so he left. I made special provisions to get leave from work to get this installed. I contacted cartrack today, 29 November 2024, explicitly requesting that a technician come to my house first thing on Saturday, 30 November. The scheduling department then sends a technician today, 29 November. When I tried to call to reschedule I was put on hold for over 10 minutes. I need the tracking unit installed before the 1 December when my new King Price insurance policy kicks in. This is absolutely shocking service!!!!