I re**** more on your service until year 2023 and picked up that you were unaware of my car location and no one from car track called until I call and sent an email about it

I re**** more on your service until year 2023 and picked up that you were unaware of my car location and no one from car track called until I call and sent an email about it. You responded by asking. R600 call out fee for your inactive system while I'm continuing to pay for what is inactive, Car track system in my car. What was I and I'm now paying for and your Honest and reliable answer may lay this to rest.