I needed a cartrack certificate for insurance purposes

I needed a cartrack certificate for insurance purposes .I spoke to a lady by the name of Zinchle from customer services who said to me she will email it to me she hasn't still emailed so I called again and spike to a man by the of Neo from Customer services he also promised to email it to me and still no certificate 😡its disappointing because every month without fail my debts timeously goes offend here I call the customer services twice for a certificate and they cannot deliver 🤔 what is gojng to happen in the event of me being high jacked??? There is no urgency any more as long as the debits are gojng off...I am making people aware of cartrack they not as efficient nor effective as they claim to be