I missed a payment because the previous agent who helped me did not use the banking details I provided and I was given wrong information by the previous agent

I missed a payment because the previous agent who helped me did not use the banking details I provided and I was given wrong information by the previous agent.Skhumbuzo Ndaba made sure to find out more information on the system and advise me on the relevant details, was so patient,showed responsibility by apologising for his colleague’s mistakes and took his time to explain more options for me I am very pleased with his service and wish Cartrack would reward him for his best customer service.