I'm charged incorrectly, expected to pay more
Hi, I'm very unhappy with the service I've received to date from Cartrack. My company recommends their service to all new starts so I joined thinking I'm getting great service. But so far, I've been charged amounts that I did not agree to and customer service is horrific. I asked to cancel the contract cause it's not even 30 days since I got the unit and I'm being told to pay R1700 cancellation fee. I did not ask that the unit be installed before my joining date of 1 March so don't understand why I'm being charged for early installation. And I refuse to have anything further to do with Cartrack because with this kind of customer service I will always have problems. The agent that comes to sell your product in our company is Bret Smith.
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Cartrack's replyOfficial
06 Apr 2016, 17:39Hello NompiloD,
Thank you for taking the time to raise your concerns and affording us the opportunity to address this issue.
As discussed with our Durban Branch Manager, we will arrange for cancellation as requested.
Kind regards,
The Cartrack Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address this issue.
As discussed with our Durban Branch Manager, we will arrange for cancellation as requested.
Kind regards,
The Cartrack Team
Cartrack's reply06 Apr 2016, 17:39
Official
Hello NompiloD,
Thank you for taking the time to raise your concerns and affording us the opportunity to address this issue.
As discussed with our Durban Branch Manager, we will arrange for cancellation as requested.
Kind regards,
The Cartrack Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address this issue.
As discussed with our Durban Branch Manager, we will arrange for cancellation as requested.
Kind regards,
The Cartrack Team