I love the service as I can see my car’s activity on the app, however they stopped debiting my account with no valid reason, and ever since then I have to make a manual payment

I love the service as I can see my car’s activity on the app, however they stopped debiting my account with no valid reason, and ever since then I have to make a manual payment. And also I’ve had numerous calls and WhatsApp chats with agents who claimed to have escalated the matter to the finance department but no resolution to date