I have to wait for my money due to your *********** staff!

On the 20th of September I called Cartrack to lodge a request that my unit has to be removed from my old car and re-installed into my new car. They guys that I spoke to advised it will cost R870 which I could EFT or it will be included on my debit going off on the 25th. I clearly told him to send me the invoice as I will pay via EFT and they shouldn't include it in my debit. On the 21st I immediately made payment, however on the 25th they also debited the amount including my monthly subscription.

Now I am struggling to get my money back after numerous phone calls and e-mails. A lady by the name of Lerato sent me a mail on the 1st of October advising that their accounts department wants "proof of payment". I forwarded her the e-mail I sent to CarTrack on the 25th of September which included this.

Please Cartrack I need my money back to honour my other monthly expenses. If I don't have it by this week I will put a stop order on all your debits and cancel the subscriptions on both my vehicles!! My account number is STRY00331.

Regards Dewalt