I have to address how dissatisfied I am with Cartrack services. So I haven't had a good experience with the company and this is my first policy or service with such a non-customer centric organization. I have a cartrack plan for R185 which I took in Aug

I have to address how dissatisfied I am with Cartrack services.

So I haven't had a good experience with the company and this is my first policy or service with such a non-customer centric organization.

I have a cartrack plan for R185 which I took in August 2024. The premiums for August , September ,October & November 2024 were debited accordingly and when it comes to the December 2024 billing cycle I got an SMS to provide authority that R185 gets debited early in December unlike the agreed date where it needs to go off on the date the salary is paid, my salary for December 2024 was paid into my account on the 14th of December 2024 however the Cartrack debited 13th December 2024 and this caused me bank charges.

January 2025 the debit order went off successfully and now recently on the February 2025 billing cycle I was expecting R185 to be debited on the 21st of February 2025 as per our contract with Cartrack however there was no attempt to debit on the 21st of February 2025 , I thought 22nd February 2025 i will be debited and to my surprise I was not debited.

25th February 2025 I then decided to call them and meanwhile I am trying to call Cartrack to understand why the debit order didnt go through they then sent me a WhatsApp message notifying me I am in arrears for February 2025.

Upon calling after the text , I spoke to two ladies who didnt show any sign of empathy and wasn't helpful. The first lady's name unfortunately I forgot and I eventually asked to speak to someone superior where I was made aware that there is no Team Leader or Supervisor to assist me, I then tried to beg for my query to be looked at and eventually I manage to convince the lady to get a supervisor and I was made aware that they will transfer the call to supervisor Mbali Manaiwa , the consultant terminated the call instead of transferring.

Later in few minutes I had to call back again and got to a Cartrack lady from accounts names Kgothatso Letlepo who was also defensive and didn't get to understand the issue at hand. The lady Mbali Mainawa who happens to be a Team Leader called me and I explained the whole story and she was also very dismissive and was not willing to address the issue and remediate.

I had to beg the Team Leader put themselves in my shoes as customer and finally she then investigated that the issue was internal where she mentioned on a recorded line that since my debit order date is the 21st of each month , Cartrack was supposed to track/bill or invoice me 2 days before 21st February 2025 hence that is why I was not debited.

The lady Mbali after investigations and findings had the nerve to still request that I sent her a bank statement to prove that on the 21st of February 2025 I had sufficient funds , imagine guys like really?

I have been also battling to understand the Cartrack WhatsApp group as its not user friendly.

To my surprise , I was debited today 26th February 2025 even though the Team Leader Mbali Mainawa game me an impression that the issue will be looked at.