I have struggled since the 25th of October to get assistance to move a current tracker to my new car

I have struggled since the 25th of October to get assistance to move a current tracker to my new car. The agents and the service have been nothing but appalling with the exception of 2 staff who have today resolved my issue after me threatening social media. I am extremely disappointed as a company like this should have a sense of urgency when it comes to protecting me and my asset. I will not be renewing my contract when it expires as there services are terrible. On this note I commend Nicole Chetty and Msizi from client services for assisting me today.