I have made a request/quote for a tracking device

I have made a request/quote for a tracking device. I was then sent a message on my bank app to approve the debit order and I failed to do that. I then called car track to assist and Sindisiwe Kubheka assisted and we both failed because she herself does not use Standard Bank app. However, she asked me to go the bank to get a statement. I sent a statement to her via email. She did the rest and honestly thanks to her patience while assisting me. She then followed up to make sure everything is fine. I am very happy. Please help others the way you helped me.