I have been waiting for Cartrack for over a week to instal tracker in my vehicle

I have been waiting for Cartrack for over a week to instal tracker in my vehicle. I keep getting confirmation that a technician will be come but never does. I bought my car on the 24th of February 2026 and today it is the 2nd of March 2026 my brand new vehicle is still at the dealership. The excitement of a new vehicle is gone. I’m losing money because the car is still at the dealership.