I have been trying to cancel my account since last year and I was told they could not find my profile

I have been trying to cancel my account since last year and I was told they could not find my profile. Today I get call from Zandile she was so helpful and amazing she understood my frustration and she was efficient and helped me out. If you are looking for the best service please get assisted by Zandile Ngwenya she deserves recognition 🤞🏾