I had to call 3 times in more than a week to get helped by Cartrack

I had to call 3 times in more than a week to get helped by Cartrack. First time I called the contact centre agent took my application details, and when I followed up second another agent told me that Cartrack hasn’t captured by details. I had to start all over again. When I followed up, On a third occasion (on 22/01/2025) the contact centre agent said my details don’t appear on their system. The agent this time, was Ms. Remona Chetty took my details and successfully captured my details, and the following day, on the 23rd January 2025, they scheduled the installation of the tracking system expeditiously. It was a hassle for more than a week.