I had no good experience and did not get good service for the past 4 years due to shortage of knowledge and not getting the clarification on different options or unit

I had no good experience and did not get good service for the past 4 years due to shortage of knowledge and not getting the clarification on different options or unit. I end up decided to cancel car track and not paying the installment. But I thank God because today I have a good clarification on options and everything I wanted to know. Thank you to Mafunise Nemudzivhadi for his good patient and kindness. He deserves a promotion because on the company because I already canceled car track due to not finding knowledge. May you make sure you train your people for customer services.