I had an outstanding fee and received an email from Elizabeth Mothiba reminding me to make the payment

I had an outstanding fee and received an email from Elizabeth Mothiba reminding me to make the payment. I subsequently made the payment via an immediate transfer; however, to date, I still do not have access to the app. I have sent several follow-up emails regarding this matter, but unfortunately, I have not received a response. I would appreciate your assistance in resolving this issue as soon as possible.