I had an issue this morning, I couldn’t de-activate Carwatch due to issues with Network in my area, as a result, I couldn’t login to the app

I had an issue this morning, I couldn’t de-activate Carwatch due to issues with Network in my area, as a result, I couldn’t login to the app. As soon as the Cartrack representatives picked up an alert on my car, they immediately tried to get ahold of me, including contacting my next of kin. It was quick and they wanted to make sure I was alright