**I had a vehicle scheduled for fitment, and at 12:20 I called to report that the technician had not arrived

**I had a vehicle scheduled for fitment, and at 12:20 I called to report that the technician had not arrived. Wellman from the Scheduling Department provided very unprofessional service, placing me on hold for over 10 minutes. I then called Customer Service, and while speaking to the agent at 12:30, the technician finally arrived. By that time, I had already released the vehicle because it is a business vehicle. On every call, Cartrack reminds customers of a R600 penalty if the vehicle is not ready, but what about the customer who loses money due to their negligence?**