I had a balance from car cartrack since I cance my account with because I noticed the balance was not decreased

I had a balance from car cartrack since I cance my account with because I noticed the balance was not decreased. So today a got a call from Sylvia she was polite and very helpful she offered me a discount of 70percent on my balance. It was a great offer but because of my affordability I told I would like to do it but I won't be able to do a once off. She offered me an arrangement to pay it for 3 months. It was great offer. I would to appreciate her services and kindness. 🤩🤩