I experienced bad service from the company for 24 months where I reported 2 bikes ****** and was not assisted and was being billed for unrecoverable bikes in which as per the policy for car track they zero rate the bikes and stop billing you, which didn't

I experienced bad service from the company for 24 months where I reported 2 bikes ****** and was not assisted and was being billed for unrecoverable bikes in which as per the policy for car track they zero rate the bikes and stop billing you, which didn't happen. However Nthatisi Matobako, from the social media team, handled my case and assisted with resolving matter, the company even approved a refund of bank fees incurred due to incorrect billing. I am happy matter is not resolved even though I have cancelled all contacts with them but am glad I finally was assisted for something I struggled with for 24 months of constant billing.