I Did Not Sign-up for Daily Harassment from Your Agents

Very *********** company in general but especially accounts and customer service department, no one can you help with anything. Its like their job is to blow up your phone and send you from pillar to post.

I signed up in February for the R389 package which include 2 cameras. I was correctly billed a pro rated amount.

In March I was incorrectly billed R849 and when I queried it, I was told that the agent incorrectly signed me up for a 10GB data, they assured me they listened to the calls and the matter will be resolved and I should just pay R389. The R459 will be credited and agent will be dealt with.

Please note that at this time, I am happy with the camera services, I am able to view the footage on my phone on the App.

I get call advising that they need to come do maintenance on camera, the technician they sent said camera will work after an hour, never worked again. I was never able to see footage in my App again till this very day.

April I am billed correctly R389 but I am still getting calls from the accounts department telling me I owe R459 and that all the tickets logged on the account are closed and that I should pay.

May billed correctly R389 but still being called by agents on a daily basis telling the same thing about R459 and have explained the same thing since March, I have explained to Accounts department, transferred to customer service promised it will be resolved, tickets will logged and escalated nothing.

The camera issue is still not resolved. The service from this company IS FRUSTRATING AND VERY POOR.