I complained to Brett Smith and Ofentse Manabile with the service and instead of addressing my problem in full, they addressed some and they were still outstanding

I complained to Brett Smith and Ofentse Manabile with the service and instead of addressing my problem in full, they addressed some and they were still outstanding. When I hold the premium and try to force them to address the matter, they suspend my service. I am currently suspended which is risky for my operation.