I can’t do this every month!!!!

In December 2025 a request was made by Cartrack to deduct December subscription on the 15th. I rep**** ‘no’ because, like I explained to them, I only got paid on the 23rd. I even phoned them to tell them please do not try to deduct on the 15th. They did try to deduct on the 15th. Again I spoke to a gentleman on the 18th, stating to him that I did request for the deduction date to be 23/12/25. I also stated that my Debicheck date for payment is for the 25th. He told me that it shows the 15th on their side. I stated that from Feb ‘25, each month, its deducted on the 25th. How can it change to the 15th? He could not answer me. I requested that it be changed to the 25th, like on the Debicheck.

Cartrack did deduct the amount due on the 27th PLUS an additional amount for penalty. Fast forward to the 15th of January 2026. What did Cartrack do? They tried to deduct on the 15th. So I phoned them. According to the lady that I spoke to and please note that all calls were recorded, I have to pay a penalty BEFORE she can change the debit order date…BUT WHY? DebiCheck date is set for the 25th of each month? I also received an email stating that I am in arrears and that services will be suspended. WHY? Debicheck date is set for the 25th? Cartrack, you authorized an ******* debit order on my account for the 15th. I have proof that I rejected your option for December early deduction. NEVER HAVE I GIVEN YOU PERMISSION TO DEDUCT ON ANY OTHER DATE THAN THE 25th! I phoned your accounts department today for a second time. Spoke calmly to the lady, when I asked that confirmation be sent to me today, she dropped to call. I can’t do this every month. Who is going to pay my bank costs? Credit score gets affected by your misconduct. I BEG YOU CARTRACK, FIX THIS TODAY. I also need this correction on paper and that services will not be suspended. I am not at fault here!