I called and was transferred more than 3 times to different people and still didn't get help

I called and was transferred more than 3 times to different people and still didn't get help. Also cartrac needs to cut the adverts and information while we holding on we are now listening to cartrac promotions and advertising while we the consumer are paying for the call. "This is a **** " that we have to pay for. "Consumer affair matters " now we are paying for car track information . . . 5 min plus airtime and still hanging on for someone to help me with my issue. Wow Until a young gentleman took my call and calmly helped me swiftly and professionally. He is an awesome calm individual carrying his name with pride and dignity. Mr Motswi Lebea kind gentleman that knows his job to the " T " Keep it up Mr Motswi Job well done. Lebea Motswi. Teach the rest of your team how it's done. Thank you.