SP
Semakale P
1 reviews | Active since Feb 2025
06 Feb 2025, 18:18
I booked a day off to work from home today, so that they could do a fitment of the tracker
I booked a day off to work from home today, so that they could do a fitment of the tracker. I called to check on them from the morning to say what time they would come. They sent me a message that the technician would come at 16:40, now it is 18:15 they have not come or called to give me progress! Boiki Lota Maseko has not come, I’m not going to be home and where I work they wouldn’t be able to do fitment because it is not a secure area! I called at 17:00 to do a follow up and o was told the scheduling department has closed! Beyond annoyed
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Replies (2)
Cartrack's replyOfficial
06 Feb 2025, 19:28Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply06 Feb 2025, 19:28
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
SP
Semakale P's updateReviewer Update
07 Feb 2025, 08:59Horrible Experience with these cartrack
I booked over 2/3 weeks ago to have a tracker fitment for Yesterday. After having booked to work from home for the day. At 17:00 when I called the department I was told the scheduling department is closed an email would be sent to this department to call me. Today no call has been made to me and then I call and now I am told because it was allocated late that’s why the person didn’t come. I booked 2/3 weeks ago why is it only allocated on the day?
Bontle/Zintle tells me she will need to find another&in the next few weeks she doesn’t have any space available. Like I’m not the one who messed with a schedule You guys don’t have a proper working system! I then ask to speak to a team leader and after 3 minutes of listening to their hold music/adverti*****t I am told the team leader is in a meeting.
Pathetic Service Cartrack. Service from Hell!
I booked over 2/3 weeks ago to have a tracker fitment for Yesterday. After having booked to work from home for the day. At 17:00 when I called the department I was told the scheduling department is closed an email would be sent to this department to call me. Today no call has been made to me and then I call and now I am told because it was allocated late that’s why the person didn’t come. I booked 2/3 weeks ago why is it only allocated on the day?
Bontle/Zintle tells me she will need to find another&in the next few weeks she doesn’t have any space available. Like I’m not the one who messed with a schedule You guys don’t have a proper working system! I then ask to speak to a team leader and after 3 minutes of listening to their hold music/adverti*****t I am told the team leader is in a meeting.
Pathetic Service Cartrack. Service from Hell!
SP
Semakale P's update07 Feb 2025, 08:59
Reviewer Update
Horrible Experience with these cartrack
I booked over 2/3 weeks ago to have a tracker fitment for Yesterday. After having booked to work from home for the day. At 17:00 when I called the department I was told the scheduling department is closed an email would be sent to this department to call me. Today no call has been made to me and then I call and now I am told because it was allocated late that’s why the person didn’t come. I booked 2/3 weeks ago why is it only allocated on the day?
Bontle/Zintle tells me she will need to find another&in the next few weeks she doesn’t have any space available. Like I’m not the one who messed with a schedule You guys don’t have a proper working system! I then ask to speak to a team leader and after 3 minutes of listening to their hold music/adverti*****t I am told the team leader is in a meeting.
Pathetic Service Cartrack. Service from Hell!
I booked over 2/3 weeks ago to have a tracker fitment for Yesterday. After having booked to work from home for the day. At 17:00 when I called the department I was told the scheduling department is closed an email would be sent to this department to call me. Today no call has been made to me and then I call and now I am told because it was allocated late that’s why the person didn’t come. I booked 2/3 weeks ago why is it only allocated on the day?
Bontle/Zintle tells me she will need to find another&in the next few weeks she doesn’t have any space available. Like I’m not the one who messed with a schedule You guys don’t have a proper working system! I then ask to speak to a team leader and after 3 minutes of listening to their hold music/adverti*****t I am told the team leader is in a meeting.
Pathetic Service Cartrack. Service from Hell!