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Reitumetse L
1 reviews | Active since Jul 2014
12 Jun 2025, 10:11
I asked that they de-instal and reinstall a device from one car to the other from November 2024
I asked that they de-instal and reinstall a device from one car to the other from November 2024. The device was removed from one car but was never reinstalled in my other car. This has been happening while I am paying monthly premiums without fail. Unfortunately, last month I deliberately missed payment and now they are calling me every day requesting payment whereas they are the ones owing me.
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Replies (4)
Cartrack's replyOfficial
12 Jun 2025, 10:32Good day Reitumetse,
Thank you for contacting Cartrack and making us aware of this issue. Please accept our most sincere apologies for the inconvenience caused. An investigation has been launched and we remain confident that this matter will be clarified.
Kind regards,
The Cartrack Team
Thank you for contacting Cartrack and making us aware of this issue. Please accept our most sincere apologies for the inconvenience caused. An investigation has been launched and we remain confident that this matter will be clarified.
Kind regards,
The Cartrack Team
Cartrack's reply12 Jun 2025, 10:32
Official
Good day Reitumetse,
Thank you for contacting Cartrack and making us aware of this issue. Please accept our most sincere apologies for the inconvenience caused. An investigation has been launched and we remain confident that this matter will be clarified.
Kind regards,
The Cartrack Team
Thank you for contacting Cartrack and making us aware of this issue. Please accept our most sincere apologies for the inconvenience caused. An investigation has been launched and we remain confident that this matter will be clarified.
Kind regards,
The Cartrack Team
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Reitumetse L's updateReviewer Update
14 Jun 2025, 08:27Your people are calling me to pay even thought the service is yet to be rendered
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Reitumetse L's update14 Jun 2025, 08:27
Reviewer Update
Your people are calling me to pay even thought the service is yet to be rendered
Cartrack's replyOfficial
17 Jun 2025, 18:29Good day Reitumetse,
Thank you once again for bringing this matter to our attention. We sincerely apologize for the delay and hope that everything has now been resolved to your satisfaction.
Please feel free to reach out anytime at *** or via email at *** if you require any further assistance.
Kind regards,
The Cartrack Team
Thank you once again for bringing this matter to our attention. We sincerely apologize for the delay and hope that everything has now been resolved to your satisfaction.
Please feel free to reach out anytime at *** or via email at *** if you require any further assistance.
Kind regards,
The Cartrack Team
Cartrack's reply17 Jun 2025, 18:29
Official
Good day Reitumetse,
Thank you once again for bringing this matter to our attention. We sincerely apologize for the delay and hope that everything has now been resolved to your satisfaction.
Please feel free to reach out anytime at *** or via email at *** if you require any further assistance.
Kind regards,
The Cartrack Team
Thank you once again for bringing this matter to our attention. We sincerely apologize for the delay and hope that everything has now been resolved to your satisfaction.
Please feel free to reach out anytime at *** or via email at *** if you require any further assistance.
Kind regards,
The Cartrack Team
RL
Reitumetse L's updateReviewer Update
23 Jun 2025, 13:51How was it resolved if I may ask? Which satisfaction are you talking about? No one called me, but you say it was resolved but I am still being charged and not credited.
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Reitumetse L's update23 Jun 2025, 13:51
Reviewer Update
How was it resolved if I may ask? Which satisfaction are you talking about? No one called me, but you say it was resolved but I am still being charged and not credited.