I arrange with Cartrack do have the de installation done at 10h00 on Saturday only to be informed by the dealership that the technician Sibongile Tshabalala had arrived at 09h00 and decided to leave

Item: Cartrack
Rating: 1
Author: Adriaan A

I arrange with Cartrack do have the de installation done at 10h00 on Saturday only to be informed by the dealership that the technician Sibongile Tshabalala had arrived at 09h00 and decided to leave. It then took me the whole morning to get him back to do the job he was scheduled for. I am utterly disappointed in the service received from Cartrack and still waiting for Cartrack to get back to me in order to reschedule this.

Helpful (0)

Replies (3)

Cartrack's replyOfficial

13 Jul 2025, 20:50

Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team

Cartrack's reply13 Jul 2025, 20:50

Official

Adriaan A's updateReviewer Update

14 Jul 2025, 07:11

Good day Cartrack,

I do not accept your apology in this matter. I would like to know why your *********** technician Sibongile Tshabalala decided he can do as he please and not even inform the customer that he has left after this was arranged with the scheduling department. Now at my inconvenience, I need to arrange this again. This is totally unacceptable!!!

Adriaan A's update14 Jul 2025, 07:11

Reviewer Update

Adriaan A's updateReviewer Update

14 Jul 2025, 13:50

Good day Cartrack,

Thank you for getting back to me on the matter.

The new arrangements made are to my satisfactory. Please ensure that the technician assigned to the call attends to the matter as arranged.

Thank you.

Adriaan A's update14 Jul 2025, 13:50

Reviewer Update