I am writing to formally lodge a complaint regarding the consistently poor level of service I have experienced On multiple occasions, I have contacted your customer service line only to be transferred from one agent to another with no resolution

I am writing to formally lodge a complaint regarding the consistently poor level of service I have experienced On multiple occasions, I have contacted your customer service line only to be transferred from one agent to another with no resolution. I have been unable to speak to a manager or supervisor despite repeatedly requesting escalation. There is a clear lack of accountability, and my queries continue to go unresolved. I am formally requesting the following: 1. A direct callback from a senior manager or customer relations officer within 48 hours. 2. A full review of my account and all outstanding queries. 3. Written confirmation that no charges will be app**** to my account without my prior approval. 4. A clear resolution plan for my outstanding issues. Should I not receive a satisfactory response within 5 business days, I will escalate this matter to the relevant consumer protection authority and explore all available options, including cancellation of my contract.