I am writing to express my dissatisfaction with the service I have received from Car Track support team

I am writing to express my dissatisfaction with the service I have received from Car Track support team. I have been trying to resolve an issue with my unit, which has been malfunctioning on the app. Despite several calls, I have been sent from pillar to post with no resolution. In particular, the recent consultant Portia Ndebele was the absolute worse, she was unhelpful and appeared unsure about how to assist. She repeated information I already knew without addressing my actual concern. What was most disappointing however was her attitude, she seemed annoyed during the call and at some point even kept quiet without offering any explanation or assistance. This experience was both frustrating and unprofessional. I kindly request that my issue be escalated to a competent support agent or supervisor who can resolve it promptly. I also urge you to address the service standards of your consultants to ensure other customers do not experience the same.