I am starting to get...

I am starting to get frustrated as I keep reporting issues i am having with my unit i have installed and the agents keep saying they will sort it out if the problem continues,its been my 3rd complaint about the same issues,why am I not getting the assistance i need? What will it take for Cartrack to actually sort these problems out,im very disappointed in the service of the app lately...the app was offline and no message or correspondence from Cartrack was sent out to its uses which for me is abit unprofessional,the app is now saying my vehicle is 30km away from where it actually is when I requested a call back after reporting my problem to a consultant 30mins ago the new agent i got through says "if the problem continues we will report the issue" Wow Cartrack is this what im paying for?