I am so ashamed of myself

Possibly the worst mistaken i have ever made, but luckily also, i did not signup my other company vehicles. It is total torture to speak to customer care, everytime get put through to someone, i need to re-verify myself. Managers are ALWAYS in a meeting when wanting to speak to them

My Fuel sensor is not working, since my installation in Nov24. They came out 1st time to "repair" in early Jan25. Still not working. The schedule a 2nd repair and has already re-scheduled and scheduled 3 times. They seem to not understand that it is financially damaging if they can just re-schedule as they wish. I have taken into consideration "out of control events" but when they phoned me 28/01/2025 about me schedule for today 30/01/2025, they advised me to change to 03/02/2025 8-10am. Right. On that same call i told them they are going to reschedule again, which i was advised "nnnnooo". So help me they phoned me today 30/01/2025 and said, the 8-10am will be changed to 3pm. I mean, so comfortable to change schedules as if they are god and we just need to fill by THEIR time. My complaint is not just about this though, emailling customer care, no responce. the lady who gave me "training" could not complerte the training because of the fuel sensor and the MiFleet is still not activated. That lady has now disappeared, no answer emails nothing. Then trying to contact a manager to ask when they will stop playing games just repeats itself, with the whole traumatising experience.

Lets not mention the "pain" i had to go through inquiring why thay will/may levy additional fees because my device was seen as "out of warranty" given that it was installed in 2024. That was resolved, but still, the competency is so low that this is the stuff they tell me.

I am ashamed to have signed a contract with them, but ... atleast my other vehicles are safe without this kind of mess