I am not happy I was on the call for about an hour being transferred from one consultant to another without help

I am not happy I was on the call for about an hour being transferred from one consultant to another without help. They seem confused and could not help me. I even had a booking for Wednesday and they kept saying that the booking was not confirmed yet I received an email confirming the booking on Friday last week. I have been complaining about the tracking device not working since July and now it's October without any proper help