I am extremely unhappy with your service

I am extremely unhappy with your service. I enlisted your services two months ago. I was informed that if using a capitec account I would get three months free with full services. The first month the debit went through and I reversed it. I thought there must be some kind of a mistake. I called and requested that it be sorted out. To date i am still going back and forth reversing debits. I am supposed to get september free as well. Meaning I was going to pay on 1st October. I am very disappointed as I get emails and smses on a daily basis that my account is in arrears. Nothing was resolved even with my constant calls