RN
Rofhiwa N
1 reviews | Active since Jul 2023
06 Jun 2025, 10:50
I am extremely dissatisfied with Cartrack’s service
I am extremely dissatisfied with Cartrack’s service. Despite making a manual payment via Ozow, they still debited my account. When I contacted them to request a refund, I was met with excuses and no resolution. They acknowledged that a double payment was made, yet refuse to process the refund, claiming they need proof of payment. I have explained that the payment was made through Ozow, but they continue to give me the runaround.
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Replies (2)
Cartrack's replyOfficial
06 Jun 2025, 11:02Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply06 Jun 2025, 11:02
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
RN
Rofhiwa N's updateReviewer Update
12 Jun 2025, 10:27I’m extremely disappointed with Cartrack’s lack of customer service. It’s been over a week since they claimed to be “investigating” my refund, yet there has been no progress, no updates, and no resolution. I’ve followed up multiple times, but my issue is clearly not being attended to. I made a manual payment via Ozow, and they still went ahead and debited my account. Even though they can see the double payment, they continue to delay my refund with no real explanation. This level of service is unacceptable. At this point, it feels like I’m being ignored. Cartrack, please sort this out.
RN
Rofhiwa N's update12 Jun 2025, 10:27
Reviewer Update
I’m extremely disappointed with Cartrack’s lack of customer service. It’s been over a week since they claimed to be “investigating” my refund, yet there has been no progress, no updates, and no resolution. I’ve followed up multiple times, but my issue is clearly not being attended to. I made a manual payment via Ozow, and they still went ahead and debited my account. Even though they can see the double payment, they continue to delay my refund with no real explanation. This level of service is unacceptable. At this point, it feels like I’m being ignored. Cartrack, please sort this out.