I am extremely disappointed with the service I received from Cartrack

I am extremely disappointed with the service I received from Cartrack. I have been paying my monthly subscription faithfully, and just five days before my vehicle was ****** Cartrack had no problem deducting their fee. However, when my car was ****** and I needed their service the most, I received little to no communication and no meaningful updates about my case. After months of paying for this service with my hard-earned money, the response I received regarding my claim was very disappointing. Customers pay for peace of mind and support in emergencies, but that is not what I experienced. Cartrack seriously needs to improve how they communicate with and support customers during critical situations.