I am an existing member

I am an existing member. I called their account department as I realized that my account was in a credit balance. The consultant confirmed the credit on my account and said that it will take 7-14 days to process. I tried numerous times to get feedback but there's no response from cartrack. The consultants name is Thatohatse Kukama. My account number with them is ORAN00071. Please help Hello Peter.