I am absolutely disgusted by the level of incompetence and the predatory billing practices I’ve experienced with Cartrack South Africa

I am absolutely disgusted by the level of incompetence and the predatory billing practices I’ve experienced with Cartrack South Africa. In early March 2026, my vehicle was written off. I immediately contacted Cartrack to migrate my service to a new vehicle and downgrade to a cheaper product to avoid cancellation fees. Instead of a professional transition, I have been met with a complete breakdown of service: Technical Failure: I was charged for an installation where the technician failed to remove the unit from the old car and simply never showed up for the installation on my new vehicle. ******* Double-Billing: I am being billed for an "old" account for a car that doesn't exist, while simultaneously being billed for a "new" service that hasn't even been installed. Unprofessional Conduct: When I call to resolve this, the consultants are condescending and have the audacity to claim I "never migrated" the account—despite the fact that I’ve already been billed for that very migration.