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I NEEDED A COPY OF CARTRACK CERTIFICATE BECAUSE MINE WAS SOMEHOW MISPLACED WHEN I WAS RELOCATING FROM NEWCASTLE TO PIETERMARITZBURG. BECAUSE I WAS CHANGING THE INSURANCE COMPANY, THE NEW ONE WANTED PROOF THAT MY CAR HAS THE TRACKING DEVICE. I CALLED CARTRACK ON ***, THE LADY I SPOKE TO WAS VERY SWEET AND ATTENTIVE, WITHIN A BLINK OF AN EYE, THE CERTIFICATE COPY WAS EMAILED TO ME. I HAVE NEVER EXPERIENCED SUCH EFFICIENCY, KEEP UP THE GOOD WORK LADY (SORRY I CANNOT REMEMBER YOUR NAME)