Horrifying Service

I have received the most horrifying service since joining Cartrack in January.

From the onset, my tracking unit was not functioning for almost the entire month of January. Although the unit was eventually fixed, I experienced significant difficulty in getting assistance, particularly in arranging for a technician to inspect the unit.

In addition, I was contacted by one of your agents who sold me an add-on product under the impression that it formed part of the original unit. At no point was I informed that this would incur an additional cost, which I find misleading and unacceptable.

I have made numerous attempts to escalate my concerns by requesting to speak with a supervisor. On each occasion, I was informed that no supervisor was available, which is highly concerning from a customer service perspective.

More recently, I have been receiving repeated calls from Cartrack claiming that I owe money. However, upon reviewing my bank statements, I have noted that although I only joined in January, I have already been debited several times. When I contacted your accounts department, I was informed that I actually have a credit on my account and that duplicate invoices had been raised. Despite this, I continue to receive calls stating that I owe money.

My most recent interaction was with an accounts agent named Zanele, who advised that a supervisor would return my call after placing me on hold for over 10 minutes. To date, I have not received any follow-up call or correspondence.

Due to this ongoing poor service, I have even attempted to cancel my subscription. Unfortunately, I have still not received any assistance or communication from a supervisor.

It is important to note that I paid for this unit as part of my vehicle purchase contract, yet I am not receiving the service I am paying for. I do not believe it is fair to be forced into cancelling a service due to continued inefficiencies and lack of professionalism from your team.