Horrific Service

Good day, I hope this mail finds you well.

Unfortunately, I write this to express my extreme disappointment in the services that were rendered to me today at your branch in Pinetown.

I had an appointment set for 8am. I arrived shortly after 7am. As time went by I asked at reception where to wait and I was directed to an upstairs parking where the technicians do their work.

Still waiting for 8am to come, there is no staff presence at all, apart from security.

It’s now after 8am, your receptionist arrived. I’m still looking for my technician. I went to your receptionist to ask what’s going on. She proceeded to mention that most of the staff hadn’t arrived yet.

*YOUR RECEPTIONIST SAID THAT THERE IS TRAFFIC TODAY AND SHE CANNOT CONTROL IT*

Her name is Phumzile Zungu. She was so blatantly rude, no consideration for the fact that CAR TRACK has missed my appointment slot, no empathy or respect for my time either!

I’m extremely gutted by the service provided today.

I requested to speak to a manager on site, my technician politely took me to an office to lay my complaint.

I was met by Renata Singh, who was very helpful and empathetic to what I had to say.

Once again, I am extremely disappointed by the service today.