Horrific service

Cartrack has the worst service in the world. After the technician fitted the tracker my radio does not not automatically dim when i turn on ny headlights like it used to, i only noticed this in the evening. They called me after a week to tell me about some activation fee I must pay which was never disclosed to me. Last month I changed my debit order date to earlier in the month because I get paid early. They said the had changed it it's been a week after my pay day they still haven't debt me. So I'm not expecting them to debit me on a date when I don't have money because I made this arrangement last month. The consultant are untrained and rude. They can't not answer my questions and they always leave information out. Worst service ever I would not advice anyone goes with them. If the service is this bad, if anything were to happen to my car how bad will the service because you strruggle just to get a consultant to enquire something. will be changing them ASAP.