Horrific customer service

I would like to cancel my tracking device, as I keep on having issues with Cartrack's incompetence from day 1 of taking out the service/device. Firstly the lady that sold me the tracking device failed to tell me that once the device is installed then a pro-rata debit order will be debited. The pro-rata was then debited successfully. The R99 was later debited on the day that I did not agree, I called the customer service and agreed that the amount in arrears can be debited on the 26 plus the R99. To my surprise the same pro-rata amount was again debited on the 28th of March. Why do you guys get to debit anytime any amount? I hope the person that is going to respond to my query is not as rude like your team leader by the name of Sello Motadinyane and it will be someone that knows the system that they are using unlike the accounts team leader. I am glad that your calls are recorded. I received a call a call from Nthabiseng Mgadi that was telling me that my debit order failed and would like to re-debit. I then requested to speak to a team leader by the name of Palesa Mthombeni and she promised to give me a call back on the same day, we are now on the second week and Palesa has not called me. The frustrating part is that my debit order date is the 26th of every month but Cartrack decided to debit on the 29th besides the fact that I still had funds on my account till the 07th of July to my surprise I am told that the debit order had failed. I am getting harassing calls daily from the accounts department for this inconvenience caused by Cartrack, however escalations funny how they are not attended. I have escalated this query on the 02nd of April 2024 to date I have not received any constructive feedback or an attempt to resolve the matter.

Regards Disgusted customer Tel ***