HORRIBLE TURN AROUND TIME AND FEEDBACK

I've just discovered today that my app to monitor my vehicle has not been providing accurate information. On top of that the agent I spoke to when I called in confirmed my vehicle with an incorrect model. Then I realized there are actually 2 vehicles on my app that have the same plates and one seems offline while the other reports a very wrong location of my vehicle. I am very frustrated and feel very wronged as I've had to on 3 occasions now jump up to go check if my vehicle is where I left it because the app tells me it's moving. Which fortunately turned out to be a false alarm. I requested to be called back with feedback after the agent who I unfortunately do not remember promised the app would be rebooted and if will transmit accurate information. Hours later I'm still sitting with an app that is not providing me with the service I'm paying for. How am I supposed to go to bed with this uncer*****y that my car could be ****** and I would not be aware due to the incorrect data showing on my aoo