Y(GH
Yiorgos ( George) Hjiphilippou

1 reviews | Active since Dec 2015

22 Sept 2022, 12:15

HORRIBLE SUPPORT FROM CARTRACK

I installed car track into a single vehicle to test as they were running a promotion, I was happy so proceeded to a second vehicle as I wanted the same promotion, the sales representative did not tell me this was a 3 year contract on 2nd vehicle. I used them for almost 2 years, I called to cancel as I was Immigrating out of SA and needed to cancel these 2 vehicles, the said they could only cancel one vehicle as the other is on a contract, I mentioned I did not agree to this as I wanted a month to month, after some frustration they said to me they will need to listen to the recording, the clearly said that this will take no longer than 48Hours, its now been 2 months and I am no longer in SA, I have sent numerous email's , at least 10 and called a few times using international call charges, I expressed my frustrations and to date nothing has been done. I HIGHLY ADVISE NOT TO USE CARTRACK UNLESS YOU WANT UNNECCESARY STRESS, IT HAS BEEEN A HORRIBLE EXPEREICE.

0
Replies (2)
Cartrack
Cartrack's reply22 Sept 2022, 13:22
Official
Good day, 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards 
The Cartrack Team 
Y(GH
Yiorgos ( George) Hjiphilippou's update22 Sept 2022, 15:42
Reviewer Update
Thanks for getting back to me once I have complained, my problem here is nobody has even bothered to look at my mails I have sent and all of them I have included a CEO email , could I kindly ask for a direct contact from you, hopefully you are more in a higher position than the people I have spoken too otherwise I will destroy more of my humanity. All I want is my account cancelled and this seems to much to ask.
Apologies are long over due and basically means nothing, I just want service more than an apology.

Thanks