1 reviews | Active since Dec 2018
HORRIBLE SERVICE/UNFAIR TREATMENT/INDIFFERENCE
VEHICLE REG NO: JR 06 VV GP
I'm so disappointed, Carrack failed me, broken my heart on top my hurtful experience i had. When bought the product i elected the most effective and top of the range as i was told. Today im sitting with 2 keys of My ****** VW POLO TSI with value of about R284,000, no insurance
In the morning of 20/12/2023 i discovered that my car was ****** from its residential address, no signal was received by CARTRACK even though i still have both my keys with me, I got 1st call at 07;10am winch was a missed call, 2nd call at 07:11am winch was also a missed call
Normally i would receive a call whenever battery is tempered with and i will be the one to indicate that the car is safe or not, but on this incident nothing happened at that time im paying for highest product.
since that morning i am the one that has been calling and following with car track but i do not get help till today, i called every day and every time i will be told that someone will get back to me but it never happened instead i received please call Andre "H" without having to received a missed call i rather get call back SMS while sitting waiting to be called. i continue trying to call but same thing happened, we will get someone to call you, till we went on long weekend and even now today at 11;30am 03/01/2024 i have no feedback regarding my car or salvage
1st consultant that i spoke **** to me to say they found a car but actually it was al lie as he re**** on information received from another tracking company that was installed in a car prior to me taking CARTRACK product hence they even to provide evidence of they found, this was an excuse not to pay liability amount as stated by contract and what was discussed when product was taken that should my car not be found i will be paid R150,000
my car was ****** and no found by my tracking company which is Cartrack I need them to pay liability and to give me answers as the prodcut sold to me i should have been made aware that my car ******.
CARTRACK FAILED ME, BROKEN MY HEART AND I WANT THEM TO BE LIABLE I TRUSTED THEM OUT OF ALL OTHER 2 COMPANIES THAT I LET GO THIS CASE IS NOT ONLY GONNA ENED HERE, I WILL SPREAD THE WORD, I WILL SCREAM TO THE WHOLE COUNTRY ON HOW USELSS CARTRACK IS AND I WILL STOP AT NOTHING UNTILL THE PAY LIABILITY
Kind regards, The Cartrack Team
Kind regards, The Cartrack Team
STILL HAVE NOT RECEIVED ANY HELP
ALL TGEY DID WAS TO SEMD ME PICTURE OF BURNT BODY OF VEHICLE THQT THEY CLAIMING IS VEHICLE
.INWAS ADVISED TAHT I CANT CLAIM FOR RECOVERY WARRANTY QND THERE IS NO VALID CLAIM FOR ME BECAUSE THEY HAVE RECOVERED MY VEHICLE
THE RECOVERY OF MY VEHICLE HAS BEEM CONFIRMED BY ONLY SENDING ME PICTURE OF VEHICLE WRECK(BURNTBREMAINS) AND EXPECTED TO MOVE ON FROM THERE.
I WILL NEED TO SPEAK TO THE CEO OF CAR TRACK IF MY MATTER IS NOT SOLVED
I TOOK CARVTRACK COVER AND WAS TOLD THAT IF MY VEHICLE IS NOT RECOVERED I WILL RECEIVED RECOVERY WARRANTY OF 150 000
.YOU CANT SEND ME A PICTURE OF BURNT VEHICLE AND ADVISE ME THT MY CAR WAS RECOVERED
1.I WAS NEVER AFFORDED AN OPPORTUNITY TO COME AND IDENTIFY THE VEHICLE AS THEY SAID ITS RECOVERED
2.I HAVE NEVER RECEIVED ANY REPORT DETQILING THTLAT INWAS COBERED AND MY CAR TRACED AND WHAT WERE THE FINDINGS
-II REQUESTED THIS TYPE OF INFORMATION FROM 1ST DAY ANDVTODAYBITS 13TH DAY
-ONLYBRECEIVED SINGLE PICTURE OF BURNT BODY
3.INWAS ADVISED THAT MY CAR WAS NOT RECOVERED BY CARTRACK HOWVER BY MATRIX WHICH IS OLD DEVISE THAT WAS INSTALLED
-IN ORDER WORDS CARTRACK HAS DONE NOTHING FOR ME(ABSOLUTELY NOTHING) MEANWHILE I WAS PAYINGBTHE HIGHEST PRODUCT OF THEM ALL
4.WQS ADVISED THAT MY CAR WAS RECOVERED BUT NO POLICE WAS INVOLVED AS PER NORMAL PROCESS AS PER MY KNOWLDGE)
-ACCORDING TO MY UNDERSTANDING WHEN VEHICLE IS ****** AND RECOVERED IT NEEDS TO GO TO POLICE POUND AND ALLOW CLIENT TO IDENTIFY
-EVEN IF VEHICLE WAS A USELESS WRECK AS THE SAY BUT STILL NO ATTEMPT OF POLICE TO ALLPW POLICE TO FAIL ME BY REFUSING THE WRECK(NONE OF THAT ATTEMPT WAS DONE)
ALL I WAS TOLD IS TO MOVE ON
HOW DO I MOVE ON IN THIS DEPRESSION STATE OF LOOOSING VEHICLE OVER 250 00 THAT WAS NOT INSURED
DOES CAR TRACK KNOW TGE PAIN THE PAIN PUT ME TROUGH
I AM ONBTHE EDGE OF DYING DUE TO DEPRESSION
NO COURTESY HAS BEEN SHOWN
NO SYMPATHY HAS BEEN SHOWEN BY SO CALLED SA TOP RECOVERY COMPANY
ALLNI NEED IS MANAGEMENT OF CAR TO LOOK ATBTHIS MATTER AND CALL ME TO ADVISE ME THAT SOMEONE IS LOOKING ON THE MATTER
I WILL NOT STOP UNTILL I SPEAK TO CEO OFFICE REGARDING THE INCOMPETED,SERVICE FAILURE AND INCOSIDEATION OF THE CARTRACK STAFF
WORST PART OF ALL YESTERDAY I RECEIVED A CALL FROM TECHNICIAM ADVISED ME THAT HE HAS BEEN DISPATCH TO COME AND RE-ACTIVATE MY UNIT ON MY RECOVERED VEHICLE
STILL HAVE NOT RECEIVED ANY HELP
ALL TGEY DID WAS TO SEMD ME PICTURE OF BURNT BODY OF VEHICLE THQT THEY CLAIMING IS VEHICLE
.INWAS ADVISED TAHT I CANT CLAIM FOR RECOVERY WARRANTY QND THERE IS NO VALID CLAIM FOR ME BECAUSE THEY HAVE RECOVERED MY VEHICLE
THE RECOVERY OF MY VEHICLE HAS BEEM CONFIRMED BY ONLY SENDING ME PICTURE OF VEHICLE WRECK(BURNTBREMAINS) AND EXPECTED TO MOVE ON FROM THERE.
I WILL NEED TO SPEAK TO THE CEO OF CAR TRACK IF MY MATTER IS NOT SOLVED
I TOOK CARVTRACK COVER AND WAS TOLD THAT IF MY VEHICLE IS NOT RECOVERED I WILL RECEIVED RECOVERY WARRANTY OF 150 000
.YOU CANT SEND ME A PICTURE OF BURNT VEHICLE AND ADVISE ME THT MY CAR WAS RECOVERED
1.I WAS NEVER AFFORDED AN OPPORTUNITY TO COME AND IDENTIFY THE VEHICLE AS THEY SAID ITS RECOVERED
2.I HAVE NEVER RECEIVED ANY REPORT DETQILING THTLAT INWAS COBERED AND MY CAR TRACED AND WHAT WERE THE FINDINGS
-II REQUESTED THIS TYPE OF INFORMATION FROM 1ST DAY ANDVTODAYBITS 13TH DAY
-ONLYBRECEIVED SINGLE PICTURE OF BURNT BODY
3.INWAS ADVISED THAT MY CAR WAS NOT RECOVERED BY CARTRACK HOWVER BY MATRIX WHICH IS OLD DEVISE THAT WAS INSTALLED
-IN ORDER WORDS CARTRACK HAS DONE NOTHING FOR ME(ABSOLUTELY NOTHING) MEANWHILE I WAS PAYINGBTHE HIGHEST PRODUCT OF THEM ALL
4.WQS ADVISED THAT MY CAR WAS RECOVERED BUT NO POLICE WAS INVOLVED AS PER NORMAL PROCESS AS PER MY KNOWLDGE)
-ACCORDING TO MY UNDERSTANDING WHEN VEHICLE IS ****** AND RECOVERED IT NEEDS TO GO TO POLICE POUND AND ALLOW CLIENT TO IDENTIFY
-EVEN IF VEHICLE WAS A USELESS WRECK AS THE SAY BUT STILL NO ATTEMPT OF POLICE TO ALLPW POLICE TO FAIL ME BY REFUSING THE WRECK(NONE OF THAT ATTEMPT WAS DONE)
ALL I WAS TOLD IS TO MOVE ON
HOW DO I MOVE ON IN THIS DEPRESSION STATE OF LOOOSING VEHICLE OVER 250 00 THAT WAS NOT INSURED
DOES CAR TRACK KNOW TGE PAIN THE PAIN PUT ME TROUGH
I AM ONBTHE EDGE OF DYING DUE TO DEPRESSION
NO COURTESY HAS BEEN SHOWN
NO SYMPATHY HAS BEEN SHOWEN BY SO CALLED SA TOP RECOVERY COMPANY
ALLNI NEED IS MANAGEMENT OF CAR TO LOOK ATBTHIS MATTER AND CALL ME TO ADVISE ME THAT SOMEONE IS LOOKING ON THE MATTER
I WILL NOT STOP UNTILL I SPEAK TO CEO OFFICE REGARDING THE INCOMPETED,SERVICE FAILURE AND INCOSIDEATION OF THE CARTRACK STAFF
WORST PART OF ALL YESTERDAY I RECEIVED A CALL FROM TECHNICIAM ADVISED ME THAT HE HAS BEEN DISPATCH TO COME AND RE-ACTIVATE MY UNIT ON MY RECOVERED VEHICLE